Help Center
General Questions
Why should I order from Printivity?
Getting something printed can be quite difficult. We’re here to help.
If you have questions about our products, need recommendations for an event, or just need help designing files, we’re here to support you.
Printivity has consistently been the highest rated online print company in the USA and each of our products comes backed with our Customer Satisfaction Guarantee. If you’re unhappy or dissatisfied with your product, we will either refund or reprint your order. It’s that simple.
How can you have such great prices?
We use the newest technologies to help improve our product and service offerings, as well as control our costs. Our production lineup consists of both digital and offset which helps to respond to different product and service requests in a competitive manner.
What are your hours and location details?
We currently have two production facilities, one is located in San Diego, CA and the other is in Lyndhurst, NJ.
Service Hours are Monday-Friday: 9:30 am – 8:00 pm Eastern Time.
Do you have any scheduled holidays? And what are the impacts on delivery dates?
On these holidays, our Customer Service department will be unavailable. Please send us an email and we'll get back to you the following business day.
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day
Delivery dates during the holidays
Our shipping system ensures that your packages will arrive on the date you choose, even around Holidays! Our software automatically factors in our holidays and our shipping carriers' holidays.
Whenever you choose a date with Simply Ship, you can trust that your packages will arrive by that time!
During the Holiday Season, between November to early January, UPS tends to delay packages due to an influx of volume. Since UPS delays are unforeseen and unplanned, we cannot guarantee delivery dates during this time period. If your deadline is critical during this time period, contact our customer service team to receive our shipping recommendations.
