Help Center

Ordering from Printivity

How do I get paper and print samples?

Getting samples is easy! Contact us and let us know what products you’re most interested in, and we’ll also include a paper sample that will give you a better idea about the whiteness, thickness, and texture of each paper type we offer.

How do I track my order status?

We’ll send you emails to update you on the progress of your order, or you can check the progress at . Your unique order number, e.g. RXXXXXXX, can be found in your Account or in your order confirmation email.

Can I get the shipping tracking number on my order?

Once your order has been picked up by our shipping partners, you will receive an email with your shipping tracking information.

If you’re having trouble finding your tracking information, please contact customer service at 1-877-649-5463 or email us at

What does the order process look like?
  1. After you’ve selected your product, upload your files and finish the checkout process.
  2. Your files go through extensive checks by our Pre-Press team to ensure your files are print-ready.
  3. Depending on order volume, you will typically receive a digital proof for your approval within 12-24 business hours of ordering.
  4. After you approve your digital proof, your order will be placed into production.
  5. Once your order has been completed, you’ll receive an email with your shipping tracking information, and you’ll receive your order in the mail.
Can I get a digital proof before placing an order?

Absolutely! You can either request a complimentary file

check by visiting the Contact Us page, or contact customer service directly and

we will be happy to review and proof your files.

What is a hardcopy proof?

Hardcopy proofs are a great way to check print and binding quality. A hardcopy proof is a physical copy that represents, to a reasonable degree, what your end-product will look and feel like. Hardcopy proofs can be requested for most product and order sizes.

For most products, if your order is over $2,000, we offer a complimentary hard copy proof.

If your hardcover book order is over $10,000, we offer a complimentary hardcopy proof.

What is a digital proof or soft copy proof?

A digital proof is digital representation of your product in Adobe PDF format. It will show you critical information about cut marks, and safety margins. If you have any questions or concerns about whether your order will come out the way you envision, feel free to contact us to get some recommendations.

Can I print an order without a digital proof?

No, digital proof approvals are a required for all products. Proof approvals are time-sensitive and must be accepted within the allotted time to maintain your chosen delivery date.

How fast can I get my order? What are my delivery date options? Do you offer rush/expedited services?

Your delivery options are dependent on your product and product specifications.

We offer rush, same-day, and next-day services on most products. Even if the delivery date that you’re looking for is not listed, give us a call at 877-649-5463 to get a quote.

How do I change or cancel my order?

Please contact us to change or cancel your order. We will be happy to cancel or modify any orders as long as the order hasn’t already been placed into production.

What payment methods do you accept?

We accept American Express, Visa, Mastercard, and Discover.

How do I avoid delays caused by file and design issues?

Make sure you check to ensure that your file conforms to our print-ready guidelines by using our templates. Also, make sure that your file is in CMYK format, has the proper bleeds, margins and sizes. And as always, check to make sure that you placed the order correctly.

What is my order's production schedule after ordering?

Production Schedule

  1. Ordering. After picking your print and transferring your files, you place your order online.
  2. Complementary file check. Our service representatives will promptly perform a file check on your file (typically within a few hours to one business day, depending on order volume). If there are any issues, a service representative will contact you to let you know that there is a problem with your order, and they will work with you to resolve it. Please respond promptly, as any delays incurred by file design will affect the final shipping date.
  3. Start Production. Once your order passes the file checks, your order is moved to production. We will schedule your order to be produced.
  4. Shipping. After your print order is printed and finished, it is packaged and shipped according to your requested delivery date.


Our response time for our file check is typically a few business hours, but it can take up to one business day depending on our order volume.

How much does shipping cost?

Your shipping price is calculated using your order specifications (quantity, page count, dimension, paper type, etc.), delivery time and date, and delivery location.

Do you offer blind shipping (or drop shipping)?

Blind shipping or drop shipping is where we remove Printivity branding from the boxes and inserts, and include your own billing address as the return address.

If you’d like to request blind shipping, please make this request in the “Customer Comments” section of the checkout process or contact customer service.

Get up to 20% off your first order.
We'll send info on exclusive promotions, product launches, and much more.
Get help from your print experts.1 (877) 649-5463Help Center