{"id":726,"date":"2019-07-02T23:40:42","date_gmt":"2019-07-02T23:40:42","guid":{"rendered":"https:\/\/www.printivity.com\/insights\/?p=726"},"modified":"2025-07-30T18:43:24","modified_gmt":"2025-07-30T18:43:24","slug":"an-intro-to-email-marketing-learning-how-to-hard-soft-sell","status":"publish","type":"post","link":"https:\/\/insights.printivity.com\/an-intro-to-email-marketing-learning-how-to-hard-soft-sell","title":{"rendered":"Intro to Email Marketing: How to Hard &#038; Soft Sell"},"content":{"rendered":"\n<p>I actually look forward to getting advertisement emails every day.<\/p>\n\n\n\n<p>Not many, mind you\u2026 I might get 20-30 advertisement emails every day (even more, if you count my spam folder!), but I open about 2-3 of them. In particular, I like emails from&nbsp;<a href=\"http:\/\/toronadosd.com\/\" class=\"broken_link\">Toronado<\/a>&nbsp;(a local pub near in San Diego), promotional offers from Target, and the Women\u2019s Health daily newsletter.<\/p>\n\n\n\n<p>Consider this: out of all the advertisements that I get, most of them are from the giant corporations trying to get me to go to the mall. I buy from other companies; all of these other companies are missing their opportunity to get me to buy more.<\/p>\n\n\n\n<p>This tells me that (a) not enough businesses take advantage of email marketing. Or, (b) maybe they do email marketing, but their email lists are too small.<\/p>\n\n\n\n<p>One of the first things you need to do in email marketing is to choose a goal. I would say that there are two kinds of email campaign goals: the hard sell and the soft sell. Today, I\u2019m going to describe the various kinds of email marketing you can do.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.printivity.com\/landing\/insights\"><img data-recalc-dims=\"1\" height=\"256\" width=\"1024\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.printivity.com\/insights\/wp-content\/uploads\/2021\/07\/BannerBusinessCards-1024x256.png?resize=1024%2C256&#038;ssl=1\" alt=\"Get 20% off your first order at Printivity banner ad\" class=\"wp-image-2648\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">A HARD SELL gives a specific call to action<\/h2>\n\n\n\n<p>One of the fantastic things about email marketing is the ability to make a direct sale. When you do something like social media marketing, or content marketing (ex. Publish content through a blog), you can\u2019t make a hard sell; sales pitches are taboo.<\/p>\n\n\n\n<p>However, email is different because you don\u2019t depend on them \u201cliking\u201d you.<\/p>\n\n\n\n<p>Let\u2019s say you have a list of customers\u2019 emails\u2014customers who have paid you money\u2014you&nbsp;know&nbsp;they like you enough to order from you. This means that you\u2019ve earned their trust, that they need something from you, and they might buy from you in the future.<\/p>\n\n\n\n<p>Here\u2019s another kind of email list that you could build. Build a list of emails from potential customers who have made sales inquiries. I\u2019m talking about customers who have not yet purchased from you, but you know are interested in your services.<\/p>\n\n\n\n<p>If you advertise both of these groups, you\u2019re much less likely to be dismissed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What do you say in a HARD SELL email?<\/h2>\n\n\n\n<p>You want something that gets them into your \u201csales pipeline\u201d. Here are a couple of ideas on what you want them to do:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Show up to your store<\/li><li>Visit your website<\/li><li>Call for an initial sales \u201cconsultation\u201d (this sounds better than a sales meeting)<\/li><li>A request for a quote<\/li><li>Come to an event that you\u2019re hosting.<\/li><\/ul>\n\n\n\n<p>All of these items eventually lead them to shopping for your services and eventually leading to a sale. If this is the case, you keep your message simple and short:&nbsp;<em>make an announcement, and convince them to do your call to action.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A SOFT SELL is a newsletter or a greeting that keeps people engaged<\/h2>\n\n\n\n<p>If you\u2019re working on a soft sell, you\u2019re essentially sending out emails that won\u2019t&nbsp;<em>directly<\/em>&nbsp;lead to sales. What you\u2019re essentially trying to accomplish is to keep your business in people\u2019s minds throughout the year.<\/p>\n\n\n\n<p>One of the oldest types of soft sell email marketing techniques is to publish a newsletter. You can post advice\/education emails, news, entertainment, etc. Just write about something relevant to potential customers and it enriches their lives.<\/p>\n\n\n\n<p>The other major type of soft sell is to send greetings, as in a holiday greeting. You can take the time to wish them a happy holiday, and to say how much you appreciate them as a customer.<\/p>\n\n\n\n<p>By the way, if you want to build a newsletter and you\u2019re wondering where to get the emails from: compile the list from existing customers, personal contacts, sales leads, and people who \u201csign up for the newsletter\u201d on your website.<\/p>\n\n\n\n<p>Again: the point here is to keep the customer engaged and familiar to your company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why should I care about the difference between a hard and soft sell?<\/h2>\n\n\n\n<p>Today, I discussed an important way of looking at email marketing: you\u2019re either doing a campaign around a series of hard sell emails, or doing a campaign around soft sell emails.<\/p>\n\n\n\n<p>I think it\u2019s better to pick one and (mostly) stick with that type, because your email recipients come to depend on a consistency of your style. I have come to depend on Toronado, a local San Diego pub with a&nbsp; fondness for microbrews, to send me regular emails with events with special food\/drinks (events where I buy food is a hard sell) that they have. Let\u2019s say they hypothetically started mixing in switched \u201clocal San Diego food news\u201d (news is a soft sell), I might unsubscribe. I\u2019m interested in events, and I don\u2019t want the clutter of \u201cnews\u201d in my inbox.<\/p>\n\n\n\n<p>The opposite may be true. Let\u2019s say, for another example, a wedding planner who has built a recipient list who stays subscribed for a weekly list of planning tips (a soft sell). If the planner started sending emails explaining why recipients should pay for her services (a hard sell), she would lose readership.<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.printivity.com\/insights\/wp-content\/uploads\/2020\/10\/presentation-folders-pdp.jpg?ssl=1\" alt=\"\" data-id=\"1793\" data-full-url=\"https:\/\/www.printivity.com\/insights\/wp-content\/uploads\/2020\/10\/presentation-folders-pdp.jpg\" data-link=\"https:\/\/www.printivity.com\/insights\/presentation-folders-pdp-2\/\" class=\"wp-image-1793\"\/><figcaption class=\"blocks-gallery-item__caption\">Shop Folders at Printivity<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.printivity.com\/insights\/wp-content\/uploads\/2020\/10\/Postcards_Transparent.png?ssl=1\" alt=\"\" data-id=\"1776\" data-full-url=\"https:\/\/www.printivity.com\/insights\/wp-content\/uploads\/2020\/10\/Postcards_Transparent.png\" data-link=\"https:\/\/www.printivity.com\/insights\/postcards_transparent-2\/\" class=\"wp-image-1776\"\/><figcaption class=\"blocks-gallery-item__caption\">Shop Postcards at Printivity<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img data-recalc-dims=\"1\" height=\"768\" width=\"1024\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.printivity.com\/insights\/wp-content\/uploads\/2020\/11\/PhotoRetouch_SS_pg47_v3-1024x768.jpg?resize=1024%2C768&#038;ssl=1\" alt=\"Stack of saddle stitch booklet templates\" data-id=\"1948\" data-full-url=\"https:\/\/www.printivity.com\/insights\/wp-content\/uploads\/2020\/11\/PhotoRetouch_SS_pg47_v3.jpg\" data-link=\"https:\/\/www.printivity.com\/insights\/2020\/11\/20\/saddle-stich-template\/photoretouch_ss_pg47_v3\/\" class=\"wp-image-1948\"\/><figcaption class=\"blocks-gallery-item__caption\">Shop Saddle Stitch Booklets at Printivity<\/figcaption><\/figure><\/li><\/ul><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background\" href=\"https:\/\/www.printivity.com\/products\" style=\"background-color:#ef4129\">Order at Printivity.com Now<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I actually look forward to getting advertisement emails every day. Not many, mind you\u2026 I might get 20-30 advertisement emails [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":746,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,7,13],"tags":[37,42,99,134,184,191,246,296,313,429,432],"class_list":["post-726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-growing_your_business","category-marketing_101","category-running_a_small_business","tag-advertise-services","tag-attract-customers","tag-call-to-action","tag-content-marketing","tag-digital-marketing","tag-email-marketing","tag-hard-sell","tag-marketing-strategy","tag-newsletter","tag-social-media-marketing","tag-soft-sell"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/insights.printivity.com\/wp-content\/uploads\/2019\/07\/business-women-collaborate-collaboration-1569076-1.jpg?fit=7952%2C5304&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pgont1-bI","_links":{"self":[{"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/posts\/726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/comments?post=726"}],"version-history":[{"count":1,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/posts\/726\/revisions"}],"predecessor-version":[{"id":9411,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/posts\/726\/revisions\/9411"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/media\/746"}],"wp:attachment":[{"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/media?parent=726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/categories?post=726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insights.printivity.com\/wp-json\/wp\/v2\/tags?post=726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}